FAQ
How Do I Complain About an Online Casino in Ontario?
The correct escalation order for a dispute involving an Ontario regulated iGaming operator.
Quick answer
First make a formal complaint through the regulated operator and get a complaint reference number. If the issue remains unresolved or the response is unsatisfactory, eligible disputes can be escalated to iGaming Ontario.
Keep evidence
Save transaction records, screenshots, terms and all communication.
Use the formal operator process
A general chat message may not count as the formal complaint required for escalation.
Know iGO’s role
iGaming Ontario can review eligible complaints but says it cannot directly settle bets, refund wagers or award compensation.
Sources
Related reading
Responsible gambling: Gambling involves financial risk. Never chase losses or gamble with money needed for essentials. Eligibility and legal age vary by jurisdiction.